Refund Policy

Cancelling doesn't refund the current period

Cancelling your subscription takes effect at the end of your current billing period — you keep access until then, and we don't refund the unused portion of that period for a plan you simply decided to stop using. See our Subscription Policy for how cancellation, upgrades, and downgrades work.

When we do issue a refund

If something went wrong on our end or yours — a duplicate charge, a mistaken plan selection, a technical issue that kept you from using the product — contact us through Help & Support within 30 days of the charge. We review every request individually and may issue a full or partial refund at our discretion. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

A refund doesn't delete your account

Requesting a refund does not delete your account or data — it only affects your subscription. If you'd also like your account and data deleted, that's a separate, explicit step: use Settings → Delete Account, or let us know in your request. See our Privacy Policy for what deleting your account removes.

Contact

Questions about a charge or a refund? Reach us through Help & Support in the app, or email hello@jobgalaxy.app.