Subscription Policy

Plans & billing

Job Galaxy plans (Starter, Pro, Elite — see current pricing on the pricing page) are billed monthly through Stripe, starting immediately when you subscribe. There is no free trial on any plan.

Upgrading

Upgrading takes effect immediately. You're charged only the prorated difference for the remainder of your current billing period — not a full new month's price — and your renewal date doesn't change.

Downgrading

Downgrading also takes effect immediately, but since you've already paid for your current period at the higher plan's price, we don't refund the difference — you keep using the new (lower) plan's limits for the rest of the period you already paid for, and future periods bill at the new plan's price.

Cancelling

Cancelling stops future billing but doesn't end your access early — you keep your current plan's features until the end of the period you've already paid for, then your account moves to Starter automatically. To cancel anytime, open Settings → Manage Billing in your dashboard, or submit a Cancel Subscription request from Help & Support — our team processes it and confirms by email. See our Refund Policy for when a refund (rather than just cancellation) applies.

Failed payments

If a renewal charge fails, Stripe automatically retries it a few times over the following days. If every retry fails, your account moves to Starter — no other action is needed on your part, though updating your card in Settings → Manage Billing before that happens keeps your plan uninterrupted.

Contact

Questions about your subscription or billing? Reach us through Help & Support in the app, or email hello@jobgalaxy.app.